Refund policy

1. Services Refund Policy: 1.1 If you are dissatisfied with a service you have received from Angie Marie Brows, please contact us within 48 hours of the service being performed to discuss your concerns. 1.2 We will assess each case individually to determine the appropriate resolution, which may include a refund, a redo of the service, or an alternative solution. 1.3 Refunds for services will be provided at the discretion of Angie Marie Brows, and will be issued using the same method of payment originally used for the service.

2. Product Refund Policy: 2.1 If you have purchased a product from Angie Marie Brows and find it to be defective or unsatisfactory, please contact us within 14 days of purchase to discuss the issue. 2.2 We may require proof of purchase, such as a receipt or order number, to process the refund or exchange. 2.3 Refunds for products will be provided at the discretion of Angie Marie Brows and will be issued using the same method of payment originally used for the purchase. 2.4 Opened or used products may be eligible for a partial refund or exchange, depending on the nature of the issue.

3. Non-Refundable Items and Services: 3.1 For hygiene and safety reasons, certain items and services are non-refundable. These include but are not limited to: - Used or opened cosmetic products - Permanent makeup services 3.2 Exceptions to this policy may be made in cases where the item or service is found to be defective or does not meet the expected standards.

4. Refund Process: 4.1 To request a refund, please contact our customer service team via phone or email, providing details of your purchase, service, or product concern. 4.2 Our team will review your request and work with you to find an appropriate resolution. 4.3 If a refund is approved, please allow up to [X] business days for the refund to be processed and reflected in your account.

Refund and Cancellation/No Show Policy

1. Cancellation Policy: 1.1 If you need to cancel or reschedule your appointment, we kindly ask for a minimum of 48 hours' notice. 1.2 Deposits made for appointments are non-refundable but can be converted into a credit if you cancel your appointment with at least 48 hours' notice. 1.3 To cancel or reschedule your appointment, please contact us as soon as possible via phone or email.

2. No Show Policy: 2.1 A "no show" occurs when you fail to show up for your scheduled appointment without prior notice or canceling. 2.2 In the event of a no show, the full treatment value will be charged, and any deposits made will be forfeited. 2.3 We understand that unforeseen circumstances can arise, and extreme situations will be taken into consideration. Please contact us if you encounter such circumstances.

3. Cancellation Fees: 3.1 If you cancel your appointment with less than 48 hours' notice, a cancellation fee of 50% of the booked treatment value will be charged. This fee compensates for the loss of income due to the inability to fill the booking spot on short notice. 3.2 The cancellation fee will be deducted from any deposits made, and if necessary, additional payment may be required.

4. Acceptance of Policy: 4.1 By scheduling an appointment with Angie Marie Brows, you acknowledge and accept our cancellation and no show policy. 4.2 We appreciate your understanding and support in adhering to this policy, as it allows us to efficiently manage our schedule and accommodate other clients.

Please note that this cancellation and no show policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay updated.